This policy explains what PackBin Rentals collects when you request availability, book a rental or contact us, and how that information is used.
What we collect
- Name, email address and mobile phone number
- Delivery and pickup addresses, dates and access details
- Package selection, add-ons and any notes you send us
- How you heard about us, and any referral or promo code used
- Basic website analytics such as pages viewed and referring source
How we use it
We use your information to confirm availability, schedule delivery and pickup, take payment, communicate about your rental, and handle returns or damage claims. We also use aggregate analytics to understand which pages help customers.
Payments
Payments are processed by our payment provider. We never receive or store raw card numbers.
Sharing
We don't sell your information. We share it only with service providers who help us run the business — such as payment processing, email delivery and scheduling — and where required by law.
Retention
Booking records are kept as long as needed for accounting, tax and dispute purposes.
Your choices
You can ask us to correct or delete your personal information, subject to records we're required to keep. Contact us through the contact page to make a request.
Changes
We'll update this page when our practices change. This policy is a general description and should be reviewed by legal counsel before launch.